Support

Answers to the common questions, and a real person at the other end of the email address.

Contact

Email

If something isn’t working, include your phone model and your iOS or Android version.

Purchases

How do I restore a purchase?

Open Settings → Restore purchase. BillsClear checks your Apple Account or Google account for a past Pro purchase and unlocks it on this device. You aren’t charged again.

How do I cancel BillsClear Pro?

Subscriptions are managed by Apple or Google, not inside BillsClear.

iPhone: Settings → your Apple Account (top of the screen) → Subscriptions → BillsClear → Cancel Subscription.

Android: Google Play app → your profile → Payments & subscriptions → Subscriptions → BillsClear → Cancel subscription.

You keep Pro until the current period ends.

Currencies

How do I show the total in a different currency?

Open Settings → Display currency. The total and the per-currency breakdown convert into it. By default it matches your pay schedule’s currency.

How do I pin my own exchange rate?

With BillsClear Pro, open Settings → Pinned exchange rates → Add a pinned rate, choose the two currencies, and enter the rate you actually get, such as your bank’s or Wise’s. A pinned rate always wins over the daily one.

Why does a bill say “rate unavailable”?

BillsClear doesn’t have a rate for that currency yet, usually because the app hasn’t been online since you added it. Rather than guess, it leaves that bill out of the total until a rate arrives. Open the app once with a connection, or pin a rate with Pro.

Data and reminders

Where does my data live?

On your device only. BillsClear doesn’t run servers that receive your bill or pay data, there’s no bank link, and there’s no account or sign-in. Deleting the app deletes it from that phone, unless you made a backup first. Since version 1.1 there’s a free backup file (Settings → Backup) on Android and iPhone, and Android’s own backup can also carry data to a new phone. See the privacy policy for the complete list of what leaves your phone.

How do I export my bill history?

Open Settings → Export bill history (a BillsClear Pro feature). BillsClear builds a CSV of every bill’s due dates and paid status and opens your phone’s share sheet, so you can save or send it wherever you like.

Why does BillsClear ask for notification permission?

So it can remind you the evening before a bill is due and summarise what’s left on payday morning. It asks once, after you’ve set up your pay schedule and the home screen shows your first number, not the moment the app opens. You can turn reminders off any time in Settings → Bill and payday reminders.

How do I back up my bills or move to a new phone?

Open Settings → Backup → Back up to a file. BillsClear saves your bills, paid history, pay schedules and settings as one file and opens your phone’s share sheet, so you choose where it goes; we never receive it. On the new phone, choose Restore from a backup on the first screen (or in Settings → Backup) and pick the file. It shows what it found, for example “12 bills, 1 pay schedule”, before it replaces anything. It’s in version 1.1 and later, on Android and iPhone. iCloud Backup can also carry your data to a new iPhone, and on Android, Google’s backup and device transfer can too.

What are the Mark paid and Remind tomorrow buttons on a reminder?

Each bill reminder has two buttons. Mark paid records the bill as paid straight from the notification, without opening the app. Remind me tomorrow sends the same reminder again at the same time the next day. Both are in version 1.1 and later, on Android and iPhone.

Will BillsClear remind me before my Pro trial ends?

Yes. While a Pro trial is set to renew, BillsClear sends a notification two days before it ends, at 10:00, saying when the trial ends. It disappears if you cancel or the trial converts. You can cancel any time from the link under the purchase button or in your store’s subscriptions. This is in version 1.1 and later, on Android and iPhone.

A bill I marked paid shows as unpaid again. What happened?

This shouldn’t happen. Paid state is written to your phone the moment you tap, not queued or synced, and it’s tested against the app being closed mid-use. If you see it, email us with your phone model and iOS or Android version. It’s the bug BillsClear was built to avoid, and we treat reports of it as urgent.